Delivery
How long is the delivery time?
Our delivery time is 3-5 business days to New Zealand, calculated from the day after you submitted your order.
Which delivery option are you offering?
We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
What is the delivery cost?
Free shipping on orders over 99 NZD. On orders under 99 NZD, we will charge a fee of 10.95 NZD.
Items purchased for 257.02 USD / 385 NZD or less can come into the country without incurring any duty and fee-free.
If the purchase price exceeds 257.02 USD / 385 NZD you will be charged 15% GST for posters and frames and additionally 5% customs fees on the purchase price for frames. The prices on our website exclude possible duties and taxes. Customs fees are possible, however, these depend on the total weight of the package. Poster Store does not have any responsibility for these additional charges that may apply.
How can I track my package?
Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us over our contact form.
Do I have to pay a Duty or Custom Fee?
Orders shipped to New Zealand may be subject to import taxes and duties. For posters you will be charged 15% GST on the purchase price if the value of goods exceeds 257.02 USD / 385 NZD. For frames you will be charged 15% GST and 5% customs fees on the purchase price if the value of goods exceeds 257.02 USD / 385 NZD. Customs fees are possible, however, these depend on the total weight of the package. Poster Store does not have any responsibility for these additional charges that may apply. Poster Store is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company. Poster Store is not responsible if the daily exchange rate might deviate from the shown price. If you have any questions or concerns regarding this please contact our customer care team.
How do I pay GST and customs fees?
You will receive an SMS or email with a link where you can pay customs fees and GST directly.
Why can I not see any update in the tracking link?
Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you received the shipping confirmation email before the tracking link is active.
What happens if I do not collect my parcel?
For goods that are returned to us because the customer has not collected the goods, we charge a fee of 60 NZD to cover our packaging fee and costs of return shipping.
Choose DHL Express and enjoy theirs On Demand Delivery service benefits.
When choosing DHL Express for your parcel's delivery, you will get DHL On-Demand Delivery (ODD) included! Choose whenever and wherever you want your parcel delivered:
Direct it to the closest DHL service points
Authorize DHL to deliver the parcel without signature if you are yet not home
Schedule the delivery on the best convenient date for you
Request the parcel to be left at a specific neighbor
Are you going on a vacation? DHL can hold the parcel for up to 30 days
Choosing a new delivery option may delay the delivery date. The updated delivery time will be visible in your ODD tracking link when you choose a new delivery solution.