If you have placed an order with Poster Store but have not received an order confirmation email, please contact us using the contact form and we will update your order information so you can receive your order confirmation properly.
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us by our contact form , so we will investigate this for you.
If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you are responsible for the extra costs that may occur.
We know you need your products fast. As soon as you have placed the order, we're on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).
Contact us as soon as possible through our contact form . However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.
If your package and products were damaged upon arrival, contact us as soon as possible with pictures of both the damaged package and the damaged goods. You can do this through the contact form. As soon as we receive the pictures of the damaged package and products we will handle your request. Please do not send back the damaged products to us on your own behalf.
Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us.
The acrylic glass (plexi glass) in our frames is protected by the plastic film on both sides, don't forget to remove it before using it. We use this foil to protect the acrylic glass during storage and transit.
Our delivery time is 3-5 business days to New Zealand, calculated from the day after you submit your order.
IMPORTANT: Due to high volumes of parcels handled by our freight partners at the moment, if the parcel cannot be delivered to your home address, the parcel will be re-directed to the nearest pick-up point.
We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
Free shipping on orders over 99 NZD. On orders under 99 NZD, we will charge a fee of 13.95 NZD.
Items purchased for 257.02 USD / 385 NZD or less can come into the country without incurring any duty and fee-free.
If the purchase price exceeds 257.02 USD / 385 NZD you will be charged 15% GST for posters and frames and additionally 5% customs fees on the purchase price for frames. The prices on our website exclude possible duties and taxes. Customs fees are possible, however, these depend on the total weight of the package. Poster Store does not have any responsibility for these additional charges that may apply.
Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us via our contact form .
Orders shipped to New Zealand may be subject to import taxes and duties. For posters you will be charged 15% GST on the purchase price if the value of goods exceeds 257.02 USD / 385 NZD. For frames you will be charged 15% GST and 5% customs fees on the purchase price if the value of goods exceeds 257.02 USD / 385 NZD. Customs fees are possible, however, these depend on the total weight of the package. Poster Store does not have any responsibility for these additional charges that may apply. Poster Store is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company. Poster Store is not responsible if the daily exchange rate might deviate from the price shown.
You will receive an SMS or email with a link where you can pay customs fees and GST directly.
Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you received the shipping confirmation email before the tracking link is active.
For goods that are returned to us because the customer has not collected the goods, we charge a fee of 60 NZD to cover our packaging fee and costs of return shipping.
Yes, there is a 14 - day return policy for products purchased at posterstore.nz.
After the frames have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.
If the frames are still in the original packing and you would like to return them, please read the information below in "How to make a return".
Please note that the return must be sent back to Sweden.
The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.
You are responsible for postage and shipping costs.
Please, register your return via the link below. Once your return is registered you will receive an email containing instructions and address details.
If the order no longer meets the conditions for any promotional/discount codes then the cost may be adjusted accordingly, and any difference deducted from your refund. The return process can take up to 14 days from the time you hand the return parcel over to the delivery company. Once the return has been received and processed, we will register the credit and send you a confirmation via email. The return process can take up to 14 days after we receive the return back to the warehouse. Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.
If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our webshop.
In the event of a return, you are responsible for the return cost.
For goods that are returned to us because the customer has not collected the goods, we charge a fee of 50 NZD to cover our packaging fee and costs of return shipping.
Yes, you can pay with Visa, Mastercard, Maestro, JCB and American Express. You also can pay with Poli Pay.
No, We are not able to offer you a payment with PayPal.
We are not offering company (B2B) orders at the moment but hope that we will do it in the future.
The frames are easy to open on the back and have metal hangers to ensure easy hanging on the wall in both landscape and portrait format. Our golden frames have a glossy surface and shiny. The wooden frames have a very genuine look and feel. All of our frames have glass-clear acrylic glass which means that they weigh less and there is no risk of shards if the frame drops in the floor. The acrylic glass is protected by the plastic film on both sides, to give a flawless finish and the same feel as when you remove the plastic protector off a new phone. Acrylic glass has the same reflective properties as glass.
We offer stylish premium picture frames in the sizes 13x18 cm, 21x30 cm (A4), 30x40 cm, 50x50 cm, 50x70 cm and 70x100 cm.
The posters are printed locally by Sweden's most renowned printing company, awarded the Nordic Swan Ecolabel, the Swedish symbol for environmentally friendly and sustainable production, and certified according to FSC and PEFC. We searched long for the best paper and eventually fell in love with Munken Kristall, a premium quality design paper, which ensures the perfect quality for us. The paper is environmentally certified by FSC and PEFC. It is uncoated matt paper without reflection and has a total weight of 200g/m2, giving it a distinctly exclusive feeling. It also delivers superb color and image reproduction. The certifications ensure that the wood used for our posters comes from responsibly managed forests that meet the highest environmental and social standards.
No, we sell posters and frames separately. The frame is not included in the price of the poster. The frame must be purchased separately. In our e-shop you can choose several types and sizes of frames.
Please send a mail to email@example.com.
Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Store and get rewards for the content you choose to share with your followers. To become a Poster Store Brandbassador you need to create a Brandbassador account here. If approved as one of our Brandbassadors, you can start completing missions for Poster Store. On the platform you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return.
We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed.
You can always find answers directly on the Brandbassador app if you have any issues with the app or have any other questions about Brandbassador. You can also read more about Brandbassador in their FAQ section. If you have other questions regarding a collaboration, please get in touch with us in the Brandbassador message center.
Please send an email to firstname.lastname@example.org .
Please send an email to email@example.com.
We have decided that at this time we will not cooperate with resellers but will offer this in the future.
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